Hotel Management F&B service

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Hotel Management F&B service

Hotel Management F&B service

Hotel Management F&B service : Hotel and hospitality sector is an industry that has seen an immense boom in past few years in India. Here in this article we’ll discuss about Hotel Management F&B service. 


Though it is a very popular and money making industry in the West and from the past few years this industry has been growing each year in India creating more than 20% job opportunities year by year.

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Hotel Management is an upcoming global industry & has a multi-focused approach. It is flourishing in big as well as small cities. It prepares students to work at the hotels, resorts, cruise liners, aviation and casinos. 

Hotel Management Functions

A hotel management student engage in managing functions such as housekeeping, front office, food production, administration and many more. At present this industry is growing and there is highly chance of finding more jobs in India and abroad and have better life style.

Hotel Management F&B service
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What is a HOTEL ? 

Hotel is a place where a bonafide / bonafied traveler can get food and shelter provided, He / she should be in a position to pay for it in a receivable condition.

Or

Hotel can be defined as a place where a bonafide traveler can receive food and shelter provided he/she is in a position to pay for it and is in the fit condition to be received (According to British Act 1931).

Also read:

How hotels can be classified ? 

Hotels can be classified on the basis of:

• Service and Supplementary
• Facilities or Service (Star / Crown / Diamond) 
• Location
• Number of Rooms
• Types of Client
• Length of stay of clients. 
• Economy
• Management
• Plan
• Chain
• Partnership, Franchise, Marketing and Management


Before we shall discuss about the hotel management programme, let’s get clear about the hotel management in short and simple way.

Hotel Management F&B service
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What do you mean by Hotel Management ? 

Hotel management refers to specialized management techniques used in the hospitality sector. It includes hotel administration, accounts, marketing, housekeeping, front office, food and beverage management, catering and maintenance.

What are the Major Department of hotel ? 

The major department of hotel are

• Front Office
• House Keeping
• Food and Beverage service
• Food Production (kitchen) 

What are the Minor Department of hotel ? 

The minor department of hotel are

• Accounts

• Human Resource
• Security
• Purchase
• Store
• Kitchen Stewarding
• Health Club
• Information Technology
• Sales and Marketing

In America waiter is also known as steward. 

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What do you mean by Hospitality / What is Hospitality

Hospitality means the cordial (friendly ) and generous reception and entertainment of guests, visitors, or strangers. In simple words Hospitality is the relationship between a guest and a host.



Explain Hospitality in terms of hotel industry

Hospitality in terms of hotel industry actually means, “taking care of guests in the best possible way”. Like
(i) Organising, providing services and looking care after guests is included in it. 
(ii) It means friendly and generous treatment of guests. 

Here, in this post we will discuss about the hotel management food and beverage department. As F&B is the heart of a hotel or a restaurant, I have tried to cover up all the necessary and important points about it. And the points are as follows.

• What is F & B department

• Different outlets of F & B 
• Cover Area
• What is waiter and its defination
• Waiters kit
• Duties of a waiter
• Brand names of Whisky, Rum, Beer, Vodka, Tequila, Cocktail
• Hotel Management institute
• Important Q&A for interview

• What is a Food and Beverage department (f&b) 

Food and Beverage is a department responsible for service of food and beverage through various outlets in a very impressive way.

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What are the different outlets of food and beverage service

The different outlets of food and beverage services are

  1. Banquet  ( Out door catering )    
  2. BAR    
  3. Coffee Shop   
  4. Restaurant    
  5. Room Service

• What is a cover area in F & B

A cover is a space for a person with cutlery, crockery, glass ware and napkin for dinning.


Cutlery means knives, forks, and spoons used for eating or serving food.


Crockery means plates, dishes, cups, and other similar items, especially ones made of earthenware or china.

Glassware means drinking glasses and other ornaments made of glass

Napkin means cloths used to put on lap while eating and some other purposes also.

• What is waiter
A Waiter or Waitress plays the main role in hotel and restaurant in food and beverage ( F&B ) section, without a waiter any F&B section cannot run smoothly.


• Defination of waiter
Waiter or Waitress is a person who waits for guest, Take orders for foods from guests and serves foods on the guests table


What is the work of a Waiter or What does a Waiter do

A waiter takes order for foods from guests and forward this food orders to kitchen staff, when the food gets ready then the waiter serves those foods on guests table.

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What are waiters kit

Here you will get the names of waiters kit or tools that a waiters should always carry along with him while serving in F&B section.

Notepad: A waiter should carry a Notepad to write down the order from the guest.


Waiters Cloths: There are five main purposes for that a waiter should keep waiters cloths with.
  1. Carrying hot plates.   
  2. Final polishing of plates.    
  3. Wiping small pills.   
  4. Brushing crumbs on to a service plates.    
  5. Wiping the underside of the plates before placing them on the table.
The size of the waiters cloths is 27″× 18″

Pen (Click type Ball pen) : A waiter carries a pen to write down the orders. There is a benefit of using click type pen as it reduces the time to open it than other cap type of pens.

Bottle opener: To open the bottles.

Matchbox / Lighter : To lit the guest’s cigarette if needed.

Wine Opener : To open bottle, cork of the wines to cut foil of the wine bottle. Wine opener is also known as the Waiter’s friend and it was patended in 1982 by Karl Wienke by German inventor.


# A waiter should always were Name plates so that the guest can recognise him / her by name.
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Duties of a waiter

• Reports to Senior Captain ( inorder to receive necessary instruction like shift and changes in the menu )

• Attends briefing taken by Senior Captain

• Sets the assigned tables and ensures that the sideboard and back area is well stocked with linen, silverware, glassware, chinaware etc .

• Welcome the guests / Greets the guests and assist them in sitting. Presenting the menu card.

• Order taking from guests and recording.
(Recommends dishes from the menu if any suggestion asked)

• Forward the orders to the kitchen.

• Serve the food to guests.

• Observes the guests inorder to anticipate any additional requests.

• Clear the table after the meal is over.

• Present the bill.

# Sometimes a waiter is also required to perform other duties like singing birthday songs to the customers.


Note : Maintain healthy relations with the guests and stuff. Ensure that guests enjoy their meal and leave the place fully satisfied by the service provided to them.


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Best and top brand of whisky in India

The Macallan, Monkey Shoulder Triple Malt, Talisker 18, The Glenlivet 12, Glenfiddich 12, Directorc’s Special Whisky, Glenmorangie Nectard ‘or, Paul John Brilliance, Amrut, Johnnie Walker Blue Label, Black and White, Imperial Blue, White Walker by Johnnie Walker, Royal Stag, Bagpiper, Mc Dowell’s no 1, Officer’s Choice, Original Choice, Old Tavern, Blender’s Pride, Aristocrat Black, Jack Daniels, 8 P.M., 100 Pipers, Vat 69, Black Dog, Jim Beam Original, Chivas 18, Glenkinchie 12, Jameson, Johnnie Walker Black Label

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Brand name of Rum in India

Malibu, Bacardi, Havana Club, Captain Morgan, Hercules, Mc Dowell’s, Jolly Roger, Old Monk, Contessa, Old Fort. etc

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Brand name of Vodka in India

Grey Goose, Belvedere, Absolult, Smirnoff, Eristoff, Wodka Gorbat Schow, Vladivar, White Mischief, Romanov, Magic Moments. 

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Brand name of Beer in India

Kingfisher, Heineken, Budweiser, Guinness, Carlsberg , Coorslite, Miller Lite, Corona, Labatt Blue, Crown Lager, Foster Lager

Some other brand also available in India, like 
Stella Artois, London Pride, Hoegaarden, Asahi, Heywards, Leffe Blond, Peroni, Kings, Schneider Weisse.

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Some brand name of Tequila (Top and best)

Patron, Don Julio, Cabeza, Jose Guervo, Tapatio, Ocho, Herradura , Juarez, Espolon, Calle 23, Sauza, 1800 Tequila, Montezuma.


Some name of Cocktails

A cocktail is an alcoholic mixed drink, which is either a combination of spirits, or one or more spirits mixed with other ingredients such as fruit juice, flavored syrup, or cream. There are various types of cocktails based on number of ingredient mixed. For example
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1. Martini ( gin )
The martini is the king of cocktails. A clear, classic, very strong cocktail.

2. Manhattan
Similar to the martini but with a touch of sweetness, this bracing, 100-year-old cocktail can be made with bourbon or rye whiskey.


3. Bloody Mary
Often served at breakfast or brunch or in an airplane, the vodka Bloody Mary is easy to customize depending on how strong and spicy you like your drinks.

4. Margarita
A sweet tequila-based party drink that’s easy to make in batches. It can be blend in some fruit for extra flavor.


5. Mojito
The Mojito is made with white rum and muddled fresh mint. Sweet and fruity on hot summer days. Serve over ice in a tall glass.


6. Daiquiri
It is an easy, rum and lime-juice cocktail shaken over lots of ice, like an island margarita. the daiquiri is often combined with strawberries and spun into a delicious blender drink. Serve in a chilled martini or margarita glass.



7. Gim let
A classy Gin and sweetened lime juice Like its cousin, the Gin Rickey, the gimlet also sometimes made with vodka. Serve in a martini glass or short tumbler.


Brand Name of Mother Sauces

Bechamel ( White sauce ), Veloute, Espagnole (Brown sauce ), Tomato Sauce, Hollandaise Sauce ( Dutch sauce ) , Meyonnaise Sauce .

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Cutlery tools in F&B


Types of spoon

Dinner spoon, Dessert spoon, Soup spoon, Tea / Coffee spoon, Sugar spoon, Ice – Cream spoon, Cocktail spoon, Salad spoon, Serving spoon .


Types of fork

Table fork, Dell fork , Fish fork, Fruit fork, Salad fork , Ice-Cream fork, Dessert fork, Oyster fork, Pastry fork, Serving fork.


Types of knife

Butter knife, Fish knife, Steak knife, Fruit knife, Large knife, Cheese knife.


Hotel management colleges

There are about 12 ( approx) govt colleges in India and a number of Private colleges that provides Degree / Bachelor in Hotel management.


The Oberoi Hotels and Resorts

The Oberoi Group is a hotel group with its head office is located in Delhi, India Founded in 1934, the company owns 31 luxury hotels worldwide and two river cruise ships in six countries, primarily under its Oberoi Hotels & Resorts and Trident Hotels brands. It was founded by Rai Bahadur Mohan Singh Oberoi.

The company currently manages 31 hotels under the luxury brand Oberoi Hotels & Resorts, with a further 10 five-star properties under the Trident Hotels brand.

The Oberoi Hotels and Resorts operates award winning 5 star hotels and luxury resorts in India, Indonesia, Mauritius, Egypt, Saudi Arabia and The UAE.

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Besides hotel and resort this group also Provide opportunity for students to participate in a three-year programme that offers practical training at a hotel of The Oberoi Group and trained in the four core operational departments of a hotel: Front Office (Guest service management) Housekeeping, Food and Beverage Service and Kitchen (Kitchen Management) For this students have to go through an entrance exam Systematic Training and Education Programme ( STEP )


The Oberoi Centre of Learning and Development (OCLD) was established in 1966. Today, management training programmes at OCLD are considered among the best in Asia and a benchmark for international excellence within the hotel

The department offers a total of 19 scholarships for both undergraduate and post graduate courses, both sponsored by college as well as trusts.
Some names of hotels and resort in India under The Oberoi brand

  • The Oberoi Amarvilas, Agra 
  • The Oberoi Rajvilas, Jaipur 
  • The Oberoi Sukhvilas Spa Resort, New Chandigarh 
  • The Oberoi Vanyavilas Wildlife Resort, Ranthambhore 
  • The Oberoi Udaivilas, Udaipur 
  • The Oberoi, Bengaluru 
  • The Oberoi, Gurgaon 
  • The Oberoi Grand, Kolkata 
  • The Oberoi, Mumbai 
  • The Oberoi, New Delhi


Top Hotel management colleges in India

  • Oberoi Center for Learning and Development Delhi www.oberoigroup.com
  • IHM, Pusa- Delhi Delhi www.ihmpusa.net 
  • IHM Taj, Aurangabad Aurangabad www.ihmaurangabad.ac.in 
  • IHM Mumbai Mumbai www.ihmctan.edu 
  • IHM Ahmedabad Ahmedabad www.ihmahmedabad.com 
  • IHM Bangalore Bangalore www.ihmbangalore.kar.nic.in 
  • Army Institute of Hotel Management and Catering Technology Bangalore www.aihmctbangalore.com 
  • Welcome Group Graduate School, Manipal Manipal www.manipal.edu 
  • ITC Welcome Legionnaire Program Gurgoan www.itchotels.in 
  • Indian institute of hotel management (IIHM – Delhi) Delhi www.iihm.ac.in 
  • IIHM – Kolkata Kolkata www.iihm.ac.in 
  • IIHM – Bangalore Bangalore www.iihm.ac.in 
  • Christ University Bangalore www.christuniversity.in 
  • Ecole lavasa Maharashtra www.ecolelavasa.edu.in 
  • Bharitiya Vidhyapeeth Univerisity Pune www.bharatividyapeeth.edu


Top Hotel Management Institutes in the World

• Les Roches International School of Hotel Management Switzerland www.lesroches.edu

• Glion Institite of Higher Education, Glion & Bulle Switzerland www.glion.edu

• Cornell University United States www.cornell.edu

• Hotel school The Hague Netherlands www.hotelschool.nl

• Hotel School Vatel France www.vatel.fr


Some important and common interview questions


Q1. Tell me a little about yourself.


Ans: Here give a short introduction about yourself, eg: Your name, age, qualifications, hobby, interest etc


Q2. Why did you join the hotel management ?


Ans: Tell your interviewers that it is a dynamic sector that is growing at a rapid pace and you want to be in the middle of the boom, the excitement and the energy, I choose hotel management because I have interest in this field and I love this job . You can also tell about your interest working in this sector.You love to meet new people, love to treat people etc etc.

# However, before saying so, make sure that you have the required data to support your claims. try to collect some data about the industry before you go for an interview.



Q3. What qualities do you possess ?


Ans: I possess calm nature , good and speed learning ability and sincerity in work.



Q4. What are your biggest strength ?


Ans: My biggest strengths is learning new concepts and tools quickly, communicating clearly with others / focusing on goals and outcomes.
Q5. What are your weakest point ?



Q6. Why do you want to join us ?


Ans: I want to join you because …. (My ans ) The Oberoi group of hotels is an international group and give many opportunities to their employees in future. I would love to work under experienced people and learn from them. I want to achieve my goal and explore myself.

# You collect some basic data about the organisation before so that you can give some reasonable points.


Q7. Why do you want this job ?


Ans: I want to do this job because this is my dream job, I love and enjoy doing this job. I want this job because the role matches what I am looking for the next step in my career growth



Q8. Why should we hire you ?


Ans: In my opinion you should hire me because I have interest in this field and I work with sincerity and my learning skills are also good. I hope I have all of the skills you’re looking for in this role and the enthusiasm about the company that will help me thrive here. I also believe I can contribute positively to the company culture by. If I lack in, then I will learn quickly.



Q9. Where do you see yourself in five years ?


Ans: In five years I would like to see as an established team member of a company, where I have mastered skills that I am just learning now.



Q10. Why do you want to go to abroad ?Or Why do you want to go to Mumbai ?


Ans: I want to go to Mumbai because it the centre of trades in India, It is hub and my dream city, I think Mumbai will provide me better opportunity to earn a livelihood, better working conditions, infrastructure, better lifestyle, and better job opportunities .


How to write an application for experience certificate

Here is a sample  of a application to the HR of a Hotel requesting for issuance of experience certificate. You can use this one one also, just you need to fill up the blanks as given in bracket as a sample.

 
       To,

         The HR
         The (Hotel name)
          Address………
          Date:
          
         Subject: Request for Issuance of Experience Certificate

Respected
            Sir / Madam

Most respectfully this is to bring to your kind notice that I had served ( Company Name / Hotel Name ) as a ( Designation – Bellboy / Waiter / Waitress / Receptionist/ Chief ) from ( Joining Date ) till ( Relieving Date ) in your ( Department Name – Accounts / sales / store management / housekeeping / f&b ). It was a tremendous journey and I learned a lot working in your esteemed organisation. I really appreciate the opportunities the company / organisation / hotel provided me for my professional growth and it added great value to my profile.

I am writing this application to request you to issue my experience certificate. I would be much obliged if you consider issuing me my experience certificate. This would help me immensely in my future career prospects.

         Thanking you
     
                                                                                            Yours’ sincerely,

                                                                                             ( Your Name )
       

                                                                                           (Contact Details)


Most Common interview questions 

Most Common interview questions and how to answer them with confidence ; Some common questions are asked within the first 5 minutes of every interview. Being prepared for these can help you make a good first impression. It can also give you the confidence for the rest of the interview. So good luck and prepare well.

These are the most common questions that you must be prepared for. However, as the interview progresses, more difficult questions may come up. So please be prepared with and improve your English speaking and understanding.


Q1. Tell me about yourself .
Ans: I am ( Your name ) . I am an / a ( Your educational qualification ) I enjoy learning about the latest and new things. ( Tell something about your hobbies like learning new technology / Skill / meeting new people / travelling etc etc )


Q2. What is your greatest strength ?
Ans: I am a team player. I am also very hardworking, and will do what it takes to get the job done.


Q3. What is your greatest weakness ?
Ans: I tend to trust people too easily. I am working on it.


Q4.  Why should we hire you ?
Ans: I can prove to be a great asset to your company because I feel I possess the right qualities and skills required for this job.


Q5. Why did you leave your last job ?
Ans: I left my previous job in order to enhance my skillset, I am looking for better opportunities.


Q6. What is your greatest accomplishment?
Ans: Being a part of the leading ( tell your job profile) zone for ( work duration ) years has been my greatest accomplishment.

Q7. Where do you see yourself in five years ?
Ans: I see myself as a ( Designation like senior sales manager / head waiter / executive etc ) in a multinational company like yours”


Q8. How much salary do you expect ?
Ans: Salary is my second priority. I want to enhance my knowledge and build on my skills.”



Conclusion

This industry does not demand scholars but rather it demands smart people with practical knowledge about the subjects and a will to do hard work. English communication skills are must. You have to be smart and fluent in speaking English otherwise you will not be able to compete in this industry.

*Image : Internet. 

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